> For the complete documentation index, see [llms.txt](https://punchbots-organization.gitbook.io/punchbot/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://punchbots-organization.gitbook.io/punchbot/quick-setup-guide/faq.md).

# FAQ

Check out the answers to our most frequently asked questions.

<details>

<summary><strong>Can I send tokens to Punchbot and sell them?</strong></summary>

Yes! You can deposit any asset(only assets on Solana, Sui \&BSC) into your Punchbot wallet and sell them.

</details>

<details>

<summary>I transferred $SOL/$Sui/$BNB to my Punchbot wallet, why can't I find it?</summary>

**Troubleshooting:**

1. **Confirm On-Chain**:
   * Check chain explorer(for example: [Solscan](https://solscan.io)  on Solana chain)to ensure you sent to the correct address and the transaction was successful. If it was and your token has not arrived, contact our team in our Telegram chat.
2. **Verify Bot Link**:
   * Ensure you are using a proper, official bot link.
3. **Check Transfer Status**:
   * If you transferred from a centralized exchange (CEX), verify that your transfer has been completed directly from your CEX. Delays are typical

</details>

<details>

<summary>What are the fees?</summary>

We charge a small fee for each successful trade made using Punchbot. Plus, 20% of these fees go towards rewarding our referral program participants(currently only for Solana chain). Fees are only paid on successful transactions.

</details>

<details>

<summary>What slippage do you recommend?</summary>

**Default Setting:**

* The default slippage setting on Punchbot is 15%.

**Adjusting Slippage:**

* Adjust your slippage setting up or down based on your individual trading style.
* Higher volatility may require higher slippage.
* For lower volatility with larger liquidity, you can tighten your settings.

**Handling Errors:**

* If you frequently encounter timeouts or transaction failures due to "slippage exceeded," consider increasing your slippage percentage.

</details>

<details>

<summary>What is the transaction priority fee? </summary>

A transaction priority fee is applicable for Solana, it is paid to the network to prioritize your transaction, resulting in the fastest execution on-chain.

Punchbot offers three options:

1. **Preset Options**:
   * **Medium**: 0.001SOL
   * **High:** 0005SOL
   * **Very High**: 0.01 SOL
2. **Custom Option**:
   * Set your own priority fee based on your preference.

</details>

<details>

<summary>What is MEV Protection on Solana?</summary>

For Solana, MEV Protection (JITO Slots) ensures that your transaction will be private and can't be attacked by MEV bots. By leveraging MEV Protection, your transaction can't be detected in the mempool to be front-run.

**How to Activate MEV Protection:**

1. Go to the main menu (type `/start`) and click on '**Settings'**.
2. In the '**Settings**' menu, you can enable MEV Protection by switching '**MEV Protect'** to '**Secure'** mode.

**Note:** Approximately only 35% of validators provide MEV Protected private transactions (JITO Slots), which is why it can slow down your transaction speed.

</details>

<details>

<summary>What does price impact mean?</summary>

Price impact is the estimated effect your buy or sell order will have on the price of the token you're intending to trade.

</details>

<details>

<summary>Does Punchbot allow multiple wallets?</summary>

Currently, no. It’s only one wallet address/ chain per Telegram account. We will support multiple wallets in the upcoming upgrade.&#x20;

</details>

<details>

<summary>How do I import a wallet?</summary>

Currently, wallet importing is not supported by Punchbot, but it is coming soon.

</details>

<details>

<summary>How do I export my wallet?</summary>

You can access your private key and export your wallet by following these steps:

1. Go to main menu (type `/start`)&#x20;
2. Select **Wallet**.
3. Choose **Export Private Key**.

From there, you can export your wallet to the provider of your choice. We recommend using Phantom or Solflare.

</details>

<details>

<summary>I'm trying to withdraw token or buy/sell a token but Punchbot gives me the "Token Not Found" error.</summary>

This error occurs if you are not properly replying to the bot’s message. Please make sure you’re replying directly to the bot message and try again. This also applies when withdrawing tokens from your Punchbot wallet.

</details>

<details>

<summary>Does Punchbot have a take profit, stop loss, or auto-sell feature?</summary>

Currently, these features are not available, but they’re coming soon.

</details>

<details>

<summary>Can I snipe on Punchbot?</summary>

Our sniper feature is currently in an intensive internal testing phase. We look forward to rolling out our proper sniping function as soon as possible.

</details>

<details>

<summary>Can I copy trade on Puchbot? </summary>

Similar to the sniper feature, copy trade is currently in an intensive internal testing phase. We look forward to rolling it out as soon as possible.

</details>